FUNDSLaunch protocol 01 · Check it first
Look it up.
Then ask.
02 · Statuses
Every status.
In plain words.
| Status | What it means | What to do |
|---|---|---|
| Awaiting deposit | Your request is open and waiting for your tokens to arrive. | If you sent them, wait for the network to confirm. If not, send them through the app before the request expires. |
| Deposit detected | Your tokens arrived and are being checked. | Nothing. Your payout is next. |
| Paying out | Your FUNDS or collateral tokens are on their way to your wallet. | Nothing. It arrives once the network confirms the payout. |
| Completed | Your request is done. | Check your wallet. The amount and price are shown in History. |
| Refunding | The request couldn't be completed, so your tokens are going back. Often the price moved past your minimum. | Nothing. They arrive once the network confirms. |
| Refunded | Your tokens were sent back to your wallet. | Check your wallet. You can start a new request at any time. |
| Expired | No tokens arrived in time, so the request closed. | Start a new request. If you did send tokens, contact support. |
| Needs review | Something unexpected happened, and a person will look at it. | Keep your request ID and contact support. |
03 · Contact us
One message.
Everything in it.
Include these three things in your first message, so we can help without going back and forth.
- 01Your request ID, shown under “Transaction details” in the app.
- 02The wallet address you used.
- 03The link to your deposit transaction, shown as “Deposit link” in History.
CHANNELS[TBC: support channels]
RESPONSE TIME[TBC: response times]
Stay safe. Never share your recovery phrase or private key with anyone, including people who say they are FUNDS support.
Common questions
I sent tokens straight to the vault.+
Tokens sent without the app can't be matched automatically, so they wait for manual review. Contact support with the three details above.
The app says my balance for network fees is low.+
Add a little to your wallet to cover network fees, then try again.
My request says Needs review.+
A person on the team needs to look at it. Keep your request ID and contact support with the three details above.